Privacy Policy

1. General information

Protecting your personal data is particularly important to us. In this data protection policy we therefore describe how we use your personal data when you visit our website www.closelink.com or use services on our website (e.g. registration; registration for our newsletter; making contact; use of the Closelink platform etc.).

Closelink GmbH,
c/o WeWork, Axel-Springer-Platz 3, 20355 Hamburg (“Closelink”) is the responsible entity under data protection law.

If you have questions about this data protection policy, you can contact us at any time by email at privacy@closelink.com.

2. Collection and processing of personal data when visiting and using our website

2.1. Data that is automatically collected and stored when visiting our website

Each time the website is called up, data is collected and stored automatically and this is transmitted by your browser. This is stored in the server's log files. This relates to the following data:

• Information on the browser type and version used
• User’s operating system
• User's language
• Internet service provider and IP address of the user
• Date and time of the call-off
• Website that the user previously visited and from where they navigated to our website (so-called referrer URL) as well as websites that are called up by the user via our website.

We do not assign this data to particular users, rather it is stored separately from other personal data.

2.2. Data that you actively provide to us

We also process your personal data that you transfer to us, e.g. when you log in, make contact with us or order our email newsletter.

If you register on our website, we collect the following information from you:

• Name of your company;
• Your name;
• Postal address;
• Phone number;
• Fax number;
• Email address;
• Other personal information that you also provide to us

3. The purposes for which we process your personal data

We use the stipulated data exclusively for the following purposes:

• Website management;
• Improvement of our website via usage habits
• Use of our information portal
• Handling orders
• Correspondence relating to orders
• Sending invoices and handling the payment process
• To inform you about news and special offers for our products and services if you have issued explicit consent to another department to receive such information. You can cancel such information at any time and revoke the consent you have issued by sending us an email (hello@closelink.com);
• To inform you about news and special offers for our products and services; we may also send you emails about our products and services without your consent if you have previously purchased or used these. This does not apply if you have opposed this process by sending us an email (hello@closelink.com);
• To answer your questions.

4. Legal basis for data processing; duration of storage

The legal basis for collecting and processing the personal data described above depends on the relevant personal data and the specific context in which it is collected. The processing of data that is collected automatically when using our website takes place based on our justified interests under Article 6 Sub-paragraph 1 (f) of the General Data Protection Regulation (GDPR) to understand how our website is used, to improve our offer on www.closelink.com and to answer your enquiries. If you register on our website and use our platform, we also process your data for the purpose of implementing the contract under Article 6 Sub-paragraph 1 (b) GDPR. If we obtain your consent to processing your personal data, for example to send you our newsletter, the data processing is based on Art. 6 Sub-paragraph 1 (a) GDPR.

Personal data is saved for the duration of the relevant statutory storage period. After the end of the period, it is deleted as soon as there is no legal basis any more for processing your data.

5.Data transfer to third parties

We use external service providers to process your data. We carefully select and appoint these and they are bound by our instructions and checked at regular intervals. We appoint the following service providers to provide our services:

• Hosting supplier (to provide the website, host our servers).
• Service provider to provide the support functions (provide the live chat, software for dispatch and receipt of messages via the contact form and ordering process).
• Service provider to determine and analyse errors on the website, check and monitor stability.
• Service provider to produce invoices

6. Newsletter

We send newsletters via the third-party supplier "Mailchimp", 675 Ponce de Leon Ave NE Suite 5000, Atlanta, Georgia, 30308, United States. For this purpose we provide information that you made available to us during registration to Mailchimp. We point out that we analyse your user behaviour when sending the newsletter. For this analysis the emails we send include so-called web-beacons. So when you open the newsletter, information such as your IP address, time of opening and information about your browser is called up. You will find information about the services and operation of Mailchimp at https://mailchimp.com/legal/privacy/.

7. Cookies

When you use our website, we store certain information on your computer's hard drive using so-called cookies (small text or image files). Cookies allow us to modify the website to your interests and needs. For example, a cookie may contain information on the pages you have visited which enables us to appropriately modify the website for your next visit. Cookies do not give us access to other areas on your computer.

For more information about Cookies just look for the shield on our website. If you press the shield, your cookie settings will appear, allowing you to always change your settings and reject cookies. Additionally you can find our Cookie Policy there containing all information about our Cookies and their providers.

8. International data transfer

We must forward your personal data to business partners and service providers who are located outside the European Economic Area (EEA). Our servers are located in Germany. The processing of data outside the EEA takes place in the USA. In the event of processing your data outside the EEA, we ensure an adequate protection level, particularly via the conclusion of standard contractual clauses.

9. Your rights

If you wish to access, correct or delete your personal data, you can contact us at any time using the contact data stated in the "How to contact us" section.

If you are located in the European Union you can also oppose the processing of your personal data, request that we restrict the processing of your personal data or request data portability. You can also exercise these rights by contacting us under the "How to contact us" section.

You have the right at any time to reject the receipt of advertising messages that we send you. Unsubscribing is possible at any time via the link planned for this purpose in the newsletter or relevant notification. To reject other forms of advertising (e.g. by post), please contact us via the contact data under the "How to contact us" section.

You can also revoke your consent at any time if we collect and process your personal data with your consent. The revocation of your consent has no influence on the legality of processing your personal data undertaken before revoking your consent, nor on the processing of your personal data that we have undertaken due to a justified interest and for which no consent is required.

You also have the right to complain to a data protection authority about the collection and use of your personal data. For further information, please contact the relevant data protection authority: Hamburg Officer for Data Protection and Freedom of Information, Klosterwall 6 (Block C), 20095 Hamburg, www.datenschutz-hamburg.de.

10. Updates to this data protection policy

We reserve the right to update this data protection policy from time to time if the legal, technical or economic conditions change. If we update our data protection policy, we will undertake appropriate measures to inform you in line with the importance of the changes undertaken by us. We will obtain your consent to all necessary changes to data protection notifications if and to the extent to which this is required under applicable data protection laws.  You can see when this data protection policy was most recently updated by checking the date of the last update within this data protection policy.

11. How to contact us

If you have questions or concerns about the use of your personal data, please contact us at: privacy@closelink.com.